+frequently asked questions
Why shop with imajen design + decor?
Let's face it. The retail landscape is changing. Jen Beckford is a highly experienced interior stylist and has designed more than 1,000 homes across the Greater Toronto Area. She has sourced products from around the world to bring this curated collection that cannot be found in the average retail store.
How long are shipping times?
We work with suppliers around the world to source high-quality products. Your products will ship within five days of your order and then take 10-21 days to reach your doorstep. Each product at imajen design + decor has an estimated delivery time that you can find in the product description.
What's your return policy?
We will refund defective products. Please tell us what went wrong, send along a picture and after a review, we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
Can I cancel my order?
Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Please contact us at firstname.lastname@example.org
What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong colour, defective, or otherwise not exactly what you wanted -- then simply notify us.
Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know.